top of page
Copying Down
FAQS

FREQUENTLY ASKED QUESTIONS

  • What can I expect from a stay at Thetford Hive?
    At Thetford Hive, you can expect a premier Aparthotel experience that blends the convenience of hotel services with the comfort of home-style living. Our stylish and fully equipped suites cater to a diverse range of guests, from contractors and corporate professionals to leisure travelers and those seeking temporary housing.
  • Is there parking available?
    Yes, we offer private guest parking at the rear of the hotel. Parking is monitored 24/7 by CCTV
  • What types of accommodations do you offer?
    We offer spacious, modern suites featuring king-size beds, fully equipped kitchens, and comfortable living areas. Our suites are designed for both short-term and long-term stays, combining elegance and functionality with top-notch amenities.
  • What amenities are included in the suites?
    Our suites are thoughtfully equipped with a range of modern amenities to ensure a comfortable stay. You’ll enjoy a 43-inch smart TV and high-speed WiFi, and access to keyless smart locks for added convenience. We offer 24-hour check-in and contactless check-in/check-out for a seamless experience. The self-service laundry facilities and air conditioning add to your comfort, while our smoke-free property maintains a clean atmosphere. Each suite features king-size beds with 5-star hotel quality linen and fresh towels, and comes with a fully equipped kitchen. Our rooms are professionally cleaned and include an iron, ironing board, hair dryer, and essential bathroom amenities. Additionally, guest parking is available for your convenience.
  • How do I book a stay at Thetford Hive?
    Booking a stay is easy through our website. Simply select your preferred dates, choose the type of suite that suits your needs, and follow the booking instructions. You can also contact us directly via phone or email for assistance.
  • Can I book for a corporate event or long-term stay?
    Yes, we offer tailored accommodations for corporate guests and long-term stays. Our suites are equipped with work-friendly spaces and high-speed internet to support productivity while providing a comfortable living environment.
  • What time is Check-in and Check-out?
    Check-in: 4PM Check-out: 10AM
  • Do you allow smoking?
    We have a strict no smoking/vaping policy other than the designated outdoor smoking area
  • Is there a minimum nights stay?
    Typically we have a minimum of 2 nights but this may change during periods of peak demand. Please consult the online calendar to confirm availability
  • Will we be met at check-in?
    Thetford Hive is operated using automated entry systems, eliminating the need for guests to be met at check-in to gain access. Access information will be sent to you prior to check-in, once you have completed online check-in procedures
  • Are pets allowed at Thetford Hive?
    We regret that Thetford Hive is not able to accommodate pets. Whilst we love our furry friends, we maintain a pet-free environment to ensure a peaceful and allergy-friendly stay for all guests.
  • What is your cancellation policy?
    Our cancellation policy varies depending on the booking type and dates. For specific details, please refer to the cancellation terms provided during the booking process.
  • How close are you to local attractions?
    Thetford Hive is conveniently located near a variety of attractions. You can easily visit Snetterton Race Circuit, Center Parcs – Elveden, and Newmarket Horse Racing. Nature lovers can explore Thetford Forest, High Lodge, and Oxburgh Estate. Historical sites like Thetford Priory and the Dads Army Museum are also nearby. We’re well-connected to nearby towns and military bases, and offer great walking and cycling routes like Peddars Way.
  • What should I do if I have special requests or requirements?
    We strive to accommodate special requests to make your stay as comfortable as possible. Please let us know your requirements in advance, and we will do our best to fulfill them.
  • How can I contact Thetford Hive?
    You can reach us through our contact page on the website, or by calling us directly.
bottom of page