Question 1

What can I expect from a stay at Thetford Hive?

Accepted Answer

At Thetford Hive, you can expect a premier aparthotel experience that blends the convenience of hotel services with the comfort of home-style living. Our stylish and fully equipped suites cater to a diverse range of guests, including leisure travelers, corporate professionals, and those visiting relatives. Enjoy modern amenities, superfast WiFi, and a peaceful environment designed for relaxation and productivity.

Question 2

Is there parking available?

Accepted Answer

Yes, we offer private guest parking at the rear of the hotel.  Parking is monitored 24/7 by CCTV

Question 3

What types of accommodations do you offer?

Accepted Answer

We offer spacious, modern suites featuring king-size beds, fully equipped kitchens, and comfortable living areas. Our suites are designed for both short-term and long-term stays, combining elegance and functionality with top-notch amenities.

Question 4

What amenities are included in the suites?

Accepted Answer

Our suites are thoughtfully equipped with a range of modern amenities to ensure a comfortable stay. You’ll enjoy a 43-inch smart TV, superfast WiFi, and access to keyless smart locks for added convenience. We offer 24-hour check-in and contactless check-in/check-out for a seamless experience. The self-service laundry facilities and air conditioning add to your comfort, while our smoke-free property maintains a clean atmosphere. Each suite features king-size beds with 5-star hotel quality linen and fresh towels, and comes with a fully equipped kitchen. Our rooms are professionally cleaned and include an iron, ironing board, hair dryer, and essential bathroom amenities. Additionally, private guest parking is available and monitored 24/7 by CCTV for your security.

Question 5

How do I book a stay at Thetford Hive?

Accepted Answer

Booking a stay is easy through our website. Simply select your preferred dates, choose the type of suite that suits your needs, and follow the booking instructions. You can also contact us directly via phone or email for assistance.

Question 6

Can I book for a corporate event or long-term stay?

Accepted Answer

Yes, we offer tailored accommodations for corporate guests and long-term stays. Our suites are equipped with work-friendly spaces and high-speed internet to support productivity while providing a comfortable living environment.

Question 7

What time is Check-in and Check-out?

Accepted Answer

Check-in: 4PM 
Check-out: 10AM

Question 8

Do you allow smoking?

Accepted Answer

We have a strict no smoking/vaping policy other than the designated outdoor smoking area

Question 9

Is there a minimum nights stay?

Accepted Answer

Typically we have a minimum of 2 nights but this may change during periods of peak demand. Please consult the online calendar to confirm availability

Question 10

Will we be met at check-in?

Accepted Answer

Thetford Hive uses automated entry systems, so guests do not need to be met at check-in. Access information will be sent to you prior to your arrival, once you have completed the online check-in procedures. For any assistance, our support team is available 24/7.

Question 11

Are pets allowed at Thetford Hive?

Accepted Answer

We regret that Thetford Hive is not able to accommodate pets.  Whilst we love our furry friends, we maintain a pet-free environment to ensure a peaceful and allergy-friendly stay for all guests.

Question 12

What is your cancellation policy?

Accepted Answer

Our cancellation policy varies depending on the booking type and dates. For specific details, please refer to the cancellation terms provided during the booking process.

Question 13

How close are you to local attractions?

Accepted Answer

Thetford Hive is conveniently located near a variety of attractions. You can easily visit Snetterton Race Circuit, Center Parcs – Elveden, and Newmarket Horse Racing. Nature lovers can explore Thetford Forest, High Lodge, and Oxburgh Estate. Historical sites like Thetford Priory and the Dads Army Museum are also nearby. We’re well-connected to nearby towns and military bases, and offer great walking and cycling routes like Peddars Way.

Question 14

What should I do if I have special requests or requirements?

Accepted Answer

We strive to accommodate special requests to make your stay as comfortable as possible. Please let us know your requirements in advance by contacting us at contact@thetfordhive.com or calling +44 1842 123456, and we will do our best to fulfill them.

Question 15

How can I contact Thetford Hive?

Accepted Answer

You can reach us through our contact page on the website, by calling us directly at +44 1842 123456, or by emailing us at contact@thetfordhive.com.

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